Shipping & Delivery Policy

Introduction

At Longchen Technology, we are committed to providing reliable shipping and delivery services for customers worldwide.

This Shipping & Delivery Policy outlines our general shipping procedures, delivery terms, packaging standards, and customer responsibilities for international orders.

Specific shipping arrangements may vary depending on machine type, order quantity, destination, and project requirements.

Order Processing

Once an order has been confirmed and the required deposit has been received, production will be scheduled according to the agreed project timeline.

Manufacturing lead times may vary depending on:

• Machine configuration
• Customization requirements
• Order quantity
• Component availability
• Production scheduling

Estimated lead times will be provided during the quotation process.

Delivery Terms

Longchen Technology primarily supports the following international trade terms:

EXW (Ex Works)

Under EXW terms, customers are responsible for arranging collection, transportation, export procedures, freight forwarding, customs clearance, and all related logistics costs after the goods are made available at our facility.

FOB (Free On Board)

Under FOB terms, Longchen Technology is responsible for delivering the goods to the designated export port and completing export customs procedures.

Once the goods are loaded onto the vessel, responsibility and transportation risk transfer to the buyer.

The customer is responsible for:

• Ocean freight
• Cargo insurance
• Destination customs clearance
• Import duties and taxes
• Local transportation

Specific FOB ports will be confirmed during the quotation process.

Shipping Methods

Depending on machine size, weight, and destination, shipments may be arranged through:

🚢 Ocean Freight

✈ Air Freight (for small equipment or spare parts)

🚚 Domestic Transportation (where applicable)

The most suitable transportation method will be recommended based on project requirements and delivery expectations.

Export Packaging

To ensure safe international transportation, equipment is professionally packaged before shipment.

Packaging methods may include:

✔ Protective wrapping

✔ Anti-moisture protection

✔ Reinforced wooden cases

✔ Export-grade packaging materials

✔ Internal equipment securing

✔ Shock protection measures

Packaging methods may vary depending on machine size and shipping requirements.

Inspection Before Shipment

All equipment undergoes inspection and testing prior to shipment.

Customers may request:

• Machine testing videos
• Product demonstration videos
• Photos of completed equipment
• Packaging photos
• Shipment documentation

Whenever possible, machine testing is conducted before delivery to help ensure proper operation and customer satisfaction.

Shipping Documentation

Depending on the order and destination country, documentation may include:

• Commercial Invoice
• Packing List
• Bill of Lading (where applicable)
• Certificate of Origin (if requested)
• Export Documents
• Other documents required by applicable regulations

Document availability may vary depending on destination requirements.

Delivery Time Disclaimer

Estimated delivery dates are provided for planning purposes only.

Actual delivery schedules may be affected by factors outside our control, including:

• Port congestion
• Shipping line schedules
• Customs inspections
• Weather conditions
• Transportation disruptions
• Government regulations
• Force majeure events

Longchen Technology shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond reasonable control.

Import Responsibilities

Customers are responsible for understanding and complying with the import regulations of their respective countries.

This may include:

• Import permits
• Customs clearance procedures
• Duties and taxes
• Product registration requirements
• Local compliance regulations

Customers are encouraged to consult local customs authorities or freight forwarding professionals when necessary.

Shipping Damage Claims

Customers should inspect all shipments immediately upon arrival.

If visible shipping damage is discovered, customers should:

1. Document the damage with photographs.
2. Notify the carrier immediately.
3. Contact Longchen Technology as soon as possible.
4. Retain all packaging materials for inspection if required.

Prompt reporting helps facilitate communication with transportation providers and supports claim procedures where applicable.

Contact Information

For shipping-related questions, please contact our team:

Longchen Technology

Email: goodnesspack@gmail.com

Website: https://www.autolabelpro.com/